baajilive Privacy Policy

1 Introduction and Scope

baajilive ("we", "our", or "platform") provides a safe and trusted online gaming service for users in Bangladesh. This Privacy Policy ("Policy") gives a detailed description of how your personal information is collected, processed, stored, and kept secure.

By using the baajilive website (baajilive.cam), mobile site, or any related services, you are considered to have fully accepted the terms of this Policy. This Policy is connected to and forms an inseparable part of our Terms and Conditions.

If you have any questions or concerns about this Privacy Policy, please contact us.

2 What Information We Collect

baajilive collects your information in various ways. The categories of information collected are described in detail below:

2.1 Registration and Account Information

When you create an account or log in to baajilive, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national ID number (for KYC verification)
• Preferred language and currency (Bangladeshi Taka / BDT)
• Account password (stored in encrypted form)

2.2 Financial Transaction Information

During deposits, withdrawals, or other financial activities, we may collect:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank information)
• Transaction amount, date, and reference number
• Bank account number or mobile wallet ID (partial, in secured form)

2.3 Gaming and Activity Information

• Game history, bet amounts, and results
• Bonus claims and wagering activity
• Session duration and browsing patterns
• Game preferences and category usage

2.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Information obtained from cookies and similar tracking technologies
• Connection duration and log files

3 Purpose of Information Collection

baajilive uses your information only for lawful and specific purposes. We never collect or process your information unnecessarily.

3.1 Service Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing customer service and support
• Personalizing your gaming experience according to your preferences

3.2 Security and Compliance

• Age verification (users aged 21 or above only)
• Prevention of fraud, money laundering, and illegal activity
• Managing the KYC (Know Your Customer) process
• Enforcing responsible gaming guidelines
• Meeting applicable legal obligations

3.3 Communication and Marketing

• Sending transaction confirmations and notifications
• Informing you of promotional offers based on your consent
• Sending service updates and important information
• Market research and service improvement

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the baajilive website to improve your browsing experience and maintain the quality of our services.

4.1 Types of Cookies

• Essential Cookies: Required for the platform's basic functionality, login sessions, and security.
• Functional Cookies: Used to remember your preferences, language settings, and account settings.
• Analytics Cookies: Used to understand user behavior and improve services.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, disabling some cookies may cause certain features of the platform to not work properly. Essential cookies remain active at all times as they are necessary for the service.

5 Information Disclosure and Third Parties

baajilive does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may disclose information in specific circumstances:

5.1 Service Providers

Trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management may have limited access to information. All such partners are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

If disclosure of information is required under a court order, government directive, or applicable law, baajilive will comply with that directive.

5.3 For Security Purposes

Necessary information may be shared with relevant authorities to prevent fraud, money laundering, cyberattacks, or other illegal activity.

6 Information Security Measures

baajilive applies industry-standard technologies and methods to protect your personal and financial information. Our security infrastructure operates at the following levels:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption technology.
• Data Encryption: Stored sensitive information (passwords, payment details) is protected by advanced encryption algorithms.
• Access Controls: Strict role-based access controls are in place — only authorized personnel can access the information they need.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication: A Two-Factor Authentication option is available to protect your account.
• Firewall and DDoS Protection: Advanced firewall and attack prevention systems are active at the server level.

However, no method of transmitting information over the internet is 100% secure. While we ensure the highest level of protection, we also advise users to remain vigilant.

7 Data Retention Period

baajilive retains your information for as long as it is needed. The data retention policy is described below:

• Active Account Information: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for a minimum of five years in accordance with legal and audit obligations.
• KYC Documents: Retained after account closure until the legally required period expires.
• Communication Logs: Customer service records are generally kept for up to two years.
• Gaming Logs: Retained for as long as needed for fair play verification and dispute resolution.

After the retention period ends, information is securely deleted or permanently anonymized.

8 Your Rights

As a baajilive user, you have the following rights over your personal information:

8.1 Right to Access

You may request to know what information we have stored about you. After verification, we will provide this information within 30 business days.

8.2 Right to Correction

If the information stored about you is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or profiling purposes. In such cases, we will review your request and take the necessary action.

8.5 Right to Data Portability

You may request your personal information in a common, machine-readable format.

To exercise these rights, contact us via 24/7 live chat or send a request by email.

9 Protection of Minors' Information

baajilive provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If we receive information that a minor has used our services, we will immediately suspend that account and delete the associated information.

If a parent or legal guardian believes their child has registered on our platform, please contact us immediately.

10 International Data Transfers

baajilive operates an international platform. Therefore, in some cases your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Third-party recipients are contractually bound to comply with our privacy standards.
• All international transfers follow the appropriate legal framework.
• SSL encryption remains active during data transmission.

11 Changes to the Privacy Policy

baajilive reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will:

• Display a notice on the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes are made will be considered as acceptance of the updated policy. We recommend visiting this page regularly.

12 Contact and Complaint Resolution

For any questions, requests, or complaints regarding this Privacy Policy, contact us in the following ways: